Lean Six Sigma has been around for more than two decades and since then it has been embraced by leading global companies in the manufacturing and service industries. It has become the foremost process improvement approach for organisations that wish to attain world-class performance in quality and customer satisfaction. The tools and techniques are now expanding to the healthcare and government sectors where benefits have been achieved in productivity, efficiency and elimination of ‘waste’ – a term used in Lean Sigma quality which refers to anything that does not add value to the product or service. On this course, the following topics will be addressed:

• • Introduction to Lean and the seven ‘wastes’
  • Introduction to Six Sigma and the sources of variation in a process – the 5 M’s
  • Lean Tools & Techniques
  • Flow charts and Value Stream Mapping (VSM)
  • Quality Costs
  • Quality Metrics – Yield & PPM
  • Six Sigma DMAIC problem-solving methodology
  • Problem Solving Tools – Fishbone diagram
  • Error Proofing (Poka-Yoke)
  • Descriptive Statistics
  • Introduction to Statistical Process Control (SPC)
  • Lean & Six Sigma examples from the Manufacturing, Service and Healthcare sectors.